As AI tools become part of everyday working life, many employees are using them without approval - creating what's known as 'shadow AI'. For printers handling sensitive client data, that's a serious risk. This article explains what shadow AI is, why it threatens your business and how to manage it through clear policies, training and a culture of responsible innovation.

Artificial intelligence has moved rapidly from experimental to everyday. From drafting marketing copy to analysing sales data, tools like ChatGPT and other generative AI systems have become part of daily workflows - often informally. But this informal use has a side side: shadow AI.

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